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Conference Services Manager - Year Round

Company: Deer Valley Resort
Location: Bountiful
Posted on: August 4, 2022

Job Description:

Please note, this position is located at Deer Valley Resort in Park City, UT.DescriptionPURPOSE OF POSITION: - -The Conference Service Manager will be responsible to perform the coordination of the group assignments turned over by the Sales Department. As well as soliciting and booking business from Social Market(s) for Deer Valley Lodging properties. The primary aspects of the role will be the management of all contractual agreements which pertain to the groups' room block, meeting space, food and beverage and any contracted special concessions. QUALIFICATIONS:

  • Good working knowledge with Salesforce/DELPHI, MS Outlook software, Sertifi E Sign, Cvent, Social Tables, Maestro and NORM
  • Must possess strong organization and communication skills, self-motivated, multitask oriented and work independently
  • Profession appearance and attitude
  • Strong client and guest service skills
  • Extensive knowledge of food and beverage operations
  • Extensive knowledge of meeting room capacities, banquet configurations, audio-visual and any other pertinent details as they relate to function room set-up
  • Possess basic math skills and can accurately account for the group's billing
  • Ability to communicate clearly and speak, read, write, and understand English - JOB DUTIES AND RESPONSIBILITIES: -
    • Ensures prompt action to resolve guest/client issues and questions
    • Writes detailed and timely BEO, banquet check, group resume and post con reports on each group to be distributed to applicable departments
    • Coordinates all information and activities for on-site events and is the main liaison between the client, service vendors and operations staff to plan, set-up, execute, and ensure total meeting success for assigned groups
    • Discusses room block performance with meeting planners as needed
    • Enters and updates the rooming lists - notes meeting planners and VIP's
    • Monitors group pick up, cut-off dates, rate, and room type availability to maximize hotel revenues and client/guest satisfaction
    • Maintains accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates, upgrades, and contractual requirements, etc.
    • Seeks approval for additional rooms beyond contracted block as needed
    • Adjusts room blocks within prescribed guidelines
    • Communicates with Sales and F&B teams as necessary regarding contracts and deposits
    • Ensures deposits are received prior to the due date and reminders are sent to ensure this goal is met for assigned groups
    • Requests, plans and conducts pre- and post-convention meetings (when applicable)
    • Prepares and submit lodging bill to Accounting and record final pick up and final bill in Salesforce
    • Maintains and up-to-date working knowledge of all resort and hotel amenities and services. Orders amenities for specific clients using departmental standards.
    • Utilizes all Property Management Systems (NORM, Maestro, Delphi, FRED, etc. to check availability and reserve meeting space and guest rooms)
    • Tracks all changes through Salesforce
    • Keeps inventory of Conference Services equipment and meeting room needs -
    • Attends appropriate resort, division and department meetings
    • Assists Sales team with site tours when needed
    • Required to work occasional weekends and front desk shifts as dictated by group patterns
    • Perform other tasks as assignedRequirements

Keywords: Deer Valley Resort, Bountiful , Conference Services Manager - Year Round, Executive , Bountiful, Utah

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