HR Shared Services Assistant
Company: American Red Cross
Location: Salt Lake City
Posted on: April 16, 2024
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Job Description:
Please use Google Chrome or Mozilla Firefox when accessing
Candidate Home.By joining the American Red Cross you will touch
millions of lives every year and experience the greatness of the
human spirit at its best. Are you ready to be part of the world's
largest humanitarian network?Join us-Where your Career is a Force
for Good!Job Description:WHY CHOOSE US?As one of the nation's
premier humanitarian organizations, the American Red Cross is
dedicated to helping people in need throughout the United States
and, in association with other Red Cross networks, throughout the
world. When you join our team, you have a direct impact on a
meaningful mission, and you can help save lives every day. If you
share our passion for helping people, join us in this excellent
career opportunity. Work where your career is a force for good.We
are committed to the diversity of our workforce and to delivering
our programs and services in a culturally competent manner
reflecting the communities we serve. Our work environment is
collaborative, respectful, and inclusive with a focus on building
allyship and a culture of belonging that empowers all team members.
Come to learn, grow, and succeed while sharing your passion for
making a difference.The Red Cross supports a variety of cultural
and community resource groups for employees and volunteers. From
the Ability Network, our Asian American & Pacific Islander Resource
Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja
African American Resource Group, our Veterans+ Resource Group, and
the Women's Resource Group, these networks provide connections,
mentoring and help give voice to important concerns and opinions.
WHAT YOU NEED TO KNOW (Job Overview): Provide high touch services
to employees, Human Resource staff, managers, and executives
ensuring all team service level agreements are met. Maintain strong
knowledge of policies, procedures and systems to offer quick and
accurate assistance to customers. Manage work using various
applications, job aids and procedures. Research, resolve and
respond to inquiries/requests that cover a multitude of topics via
various input channels (Chat, Voice, Email, Case, Social Media,
etc.). May serve as an administrative liaison with others within or
outside the organization regarding issues specific to HRSS. Provide
support, development and/or leadership guidance to all volunteers.
Prefer a candidate located in the PST or MST time zones. Work hours
would be 8am-5pm PST or 9am-6pm MST. Overtime and holidays
possible.WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):
1. Research, resolve, and respond to customer/vendor inquiries and
requests using various applications, job aids and scripts. Topics
may include Compliance, Labor, Recruiting, Talent, Reporting, Leave
of Absence, Benefits, Pay, Employee Relations, Compensation,
Performance, Workday, Policy, Teamcare (Union), Employee
Engagement, and Training. Serve as liaison between HR and COE's.2.
Offer a high touch client experience and maintain a high level of
professionalism at all times. Manage escalated, technical, and
urgent system and reporting requests through to completion and
within established workflows, SOPs, and protocol. Ensure necessary
follow-up to improve client satisfaction.3. Perform pay related
calculations relating to pay adjustments. Understand and analyze
paychecks to answer pay related questions.4. Research, gather data
and answer inquiries for employee payroll records, employment
verifications, unemployment inquiries, Workman's Compensation
claims and work schedules for employees pre-HRIS. Maintain/use
legacy data and systems.5. Provide support for record keeping and
reporting requirements including payroll, FMLA, COBRA, workers
compensation, retirement system and state disability insurance
(where applicable).6. Provide end user support for HR-related
systems and various other business applications. Administer HR
system processes including preparing employee data for input,
completing forms/templates, executing reports, processing password
resets and various updates directly into HR systems.7. Analyze unit
operating practices and recommend revisions to improve established
procedures. Provide input related to maintenance of departmental
SOP's and Knowledge Articles. Participate in department training
needs as necessary.WHAT YOU NEED TO SUCCEED (Minimum
Qualifications):Education: High School Diploma or equivalent
required. Associate's or Bachelor's degree in a related discipline
preferred.Experience: Minimum 3 years of related work experience or
equivalent combination of education and related experience. Workday
experience preferred. Shared Services experience (HR/Payroll)
preferred. Experience with Labor Relations/Unions preferred.Skills
& Abilities: Ability to handle extremely sensitive data with
highest level of confidentiality. Ability to handle high level
escalations from all levels of management. Strong written/verbal
(phone) communication and listening skills. Strong customer
orientation and interpersonal skills. Ability to demonstrate
technical and functional competence including proficiency in MS
Office Suite, or other relevant applications. Familiarity with CRM
systems and practices. Ability to work both in an in-person and/or
virtual team environment, if needed. Ability to work on a team and
independently. Strong organizational and documentation skills.
Focus on quality with a great attention to detail.Ability to
analyze, solve problems and resolve conflicts. Ability to adapt and
respond to different personality types. Ability to multitask, adapt
to changing priorities, work under pressure and incorporate
feedback to improve performance. Knowledge of HR/Payroll laws,
regulations, concepts, and transaction processing highly desirable.
FPC, CPP, PHR certification a plus.Travel: Minimal travel (team
meeting once a year)*Combination of candidate's education and
general experience satisfies requirements so long as the total
years equate to description's minimum education and general
experience years combined (Management experience cannot be
substituted).The salary range for this position is $19.04-$24 per
hour. Note that the American Red Cross sets salary ranges aligned
to a specific geographic location in which the work is performed.
The stated salary range in this posting is an average. The specific
salary information will be shared at the time of phone screening
based upon your location and qualifications.This job will be posted
for a minimum of five business days and extended if the applicant
pool needs to be expanded.-------------------------Physical
RequirementsThe physical demands described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. While performing the duties of
this Job, the employee is regularly required to sit; use hands to
handle or feel;and talk or hear. The employee is frequently
required to reach with hands and arms. The employee is occasionally
required to stand; walk and stoop, kneel, crouch, or crawl. The
employee must frequently lift and/or move up to 15pounds and
occasionally lift and/or move up to 30pounds. The work environment
will consist of moderate noise (i.e. business office with
computers, phones and printers, light traffic). The employee must
have the ability to work in asmall cubicle andhave the ability
tosit at a computer terminal for an extended period of
time.*LI-POSTApply now! Joining our team will provide you with the
opportunity to make a difference every day.The American Red Cross
is an Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law.Interested in
Volunteering?Life's emergencies don't stop, and neither do American
Red Cross volunteers, who represent more than 90 percent of our
workforce to help prevent and alleviate human suffering. You can
make a difference by volunteering in a position that appeals to you
and allows you to use your unique skills and talents. The Red Cross
relies on generous volunteers who give their time and talent to
help fulfill our lifesaving mission.Visit to learn more, including
our most-needed volunteer positions.To view the EEOC Summary of
Rights, click here: Summary of Rights
Keywords: American Red Cross, Bountiful , HR Shared Services Assistant, Human Resources , Salt Lake City, Utah
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