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Technical Support Manager

Company: BlueIQ
Location: Bountiful
Posted on: March 28, 2020

Job Description:

BlueIQ Technical Support Manager. BlueIQ is a technologically savvy, proactive team dedicated to wow customer experiences. BlueIQ is a software that tracks, analyzes, & manages doctors' practices for optimal growth. We connect to doctors, patient management systems, financial software and google analytics. BlueIQ then tracks everything in their practice, analyzing, automating, finding opportunities, & displaying it on an easy to use dashboard. It's packed with smart tools that work together to make sure nothing ever falls through the cracks again, team members save time, help more patients, fill the schedule, increase production & so much more We love problem-solving and we take pride in being the face of BlueIQ for our doctors. We thrive off of doing quality work, receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueIQ's front line warriors You will be delivering support to our BlueIQ Nation with high energy, and a positive outlook, checking for data accuracy, setting up key metrics, helping navigate and proactively finding solutions to any questions customers have with our software. Ultimately, the mission is to ensure the customer has the most valuable experience they can. As the primary point of contact responsible for orchestrating all technical support activities, the Technical Support Manager will be able to: -Easily resolve technical support questions for customers, clearly and quickly -Use High Organizational skills, recording and tracking all customer support tickets -Work with Data, be Proactive in handling all technical support FAQ's -Use High Communication Skills helping Promote overall customer satisfaction -Drive product usage and adoption, teaching key product benefits -Finding better, smarter ways to help others and create better technical support systems -Prioritize and allocate and manage time to focus efficiently on multiple projects The role will ensure customer engagement and organizational success. Every day will bring new and exciting challenges. You will: -Contribute to broader goals and growth beyond the scope of single customer engagement by championing customer technical support success and account retention strategies including account health, use of the BlueIQ Nation and overall engagement by maintaining ownership for the customer support relationship. -Understand how BlueIQ supports its growth. Inspire Customers to know strategically about how BlueIQ grows its business. Create opportunities to expand the growth of BlueIQ by creating wow experiences with each and every customer interaction. -Work closely with the BlueIQ Sales Executive who began the customer relationship. Ensure awareness of the account support plan and alignment with the Sales Executive's strategic goals for each account. -Reach milestones/engagements for customers, in a timely manner, understand the BlueIQ 6-Key Systems roadmap, be ready to learn new updates provided by Product Management, etc--- -Work closely with the Programming Teams to troubleshoot issues, track the next steps, escalate where needed, and follow-up promptly to ensure customer expectations are exceeded. -Assist in the ongoing improvement of the processes, definitions, and tools to drive a remarkable customer experience through activities such as retrospectives, post-mortem reviews, case reviews, etc. Be the example of a culture of innovation and accountability for customer outcomes. -Work by BlueIQ's core values. We look for people who are curious, creative and work to be better every day. In our work together we embody our values: Data-Driven Decisions, Own your metric, Always level up, Clarity is King, and Enjoy the ride. What will you bring to the team? -You have a passion for engaging and helping customers. You have 1 years' experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service -You have an insatiable thirst for knowledge and development and the desire to grow in your role and with the company -You are proactive; a tenacious self-starter to the core. You thrive in a fast paced and demanding environment -You are technically savvy with a deep desire to build and support relationships, help with technical questions, and expand the product use within a customer environment -You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences -You recognize the need for constant improvement - always looking to do things better (both personally, as part of a team and for the company) and can showcase how you have made enhancements in previous situations BlueIQ is an equal opportunity employer. BlueIQ provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Keywords: BlueIQ, Bountiful , Technical Support Manager, IT / Software / Systems , Bountiful, Utah

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