Network Support Administrator II (May underfill at level I)
Company: City of Salt Lake City
Location: Salt Lake City
Posted on: May 4, 2024
Job Description:
Position Title:
Network Support Administrator II (May underfill at level I)
Job Description:
Under the guidance of the Network Support Team Manager, the Network
Support Administrator II coordinates and completes tasks pertaining
to supporting customers that use City computer, phone, and data
network resources. This includes planning, coordinating,
installing, configuring and maintaining networked desktop
computers, laptops, mobile devices, printers, phones, data
equipment, and software for City departments. Responsibilities will
also include providing onsite technical support at off-site
buildings, working with the Software Support Team and the Software
Engineering Team regarding software and application issues, working
with the Network System Engineer Team in resolving issues involving
network connectivity, throughput, and overall LAN performance, and
mentoring and training Network Support Team I Administrators.
Various work schedules may be required to accommodate the hours
that the Help Desk and onsite technical support staff are available
for City customers. Occasional weekend work and on-call work may be
required.
TYPICAL DUTIES:
- Assists with product implementation and/or upgrades with the
Software Support Team and/or the Software Engineering Team.
- Coordinates with the Network System Engineer Team regarding
technology needs and solutions for City departments (particularly
at off-site buildings).
- Assists the Network System Engineer Team to develop and
maintain City-wide security on the network and for remote users.
This includes the evaluation and installation of necessary software
components needed to maintain a secure operating environment for
the network users and departments.
- May serve as a primary contact for hardware and/or software
vendors through which vendor provided service and support will be
coordinated.
- Assists customers using desktop and mobile computer systems by
troubleshooting complex hardware and software problems, such as
system compatibility and configuration issues, hardware failures,
and provides end-user training.
- Installs, configures, and maintains desktop and mobile computer
systems using various tools such as: imaging software, package
creation and deployment software, and PC remote support software.
Installs, configures, and maintains network printers and associated
print drivers. Installs, configures, and maintains wireless network
products, such as air-cards and wireless network interface
controllers (WNIC), etc.
- Answers and resolves trouble calls from customers over the
phone and in person. Must use and understand the call taking
process and utilize the call tracking system to document all
solutions and to share knowledge.
- Assists with PC life cycle management processes such as:
technology purchasing, data retention and deletion, inventory
surplus, etc.
- Provides software integrity while meeting licensing
requirements for all LAN software, including the evaluation of
potential software products, maintaining licensing requirements set
forth by the manufacturers and the City, and installing accurate
and timely software upgrades.
- Documents all essential technical processes and procedures
ensuring that repeatable processes are in place, shared and
followed.
- Assists with network backup and restore processes.
- Maintains an inventory of boards, connectors, and other related
replacement parts for the phone and data systems.
- Coordinates with the Network System Engineer Team to provide
and maintain communications between multiple protocols. This
includes all hardware and software requirements to enable LAN
communication on a standard protocol level such as TCP/IP.
- Assists in the audio / digital video production phase of
SLCTV.
- Analyzes functionality of voice and data communication and
network equipment. This can include but is not limited to
configuring, diagnosing, and repairing telephone services, VoIP
services, and voicemail PBX communication systems.
- Creates, configures, and maintains scripts and software
automation. This can include but is not limited to configuring,
diagnosing, repairing, upgrading, and optimizing VBScript, AutoIt,
AutoHotkey, batch files, and Bash.
- Performs various other duties as assigned. MINIMUM
QUALIFICATIONS:
Level II
- Graduation from a four-year accredited college with a
Bachelor's degree in Computer Science, Engineering, or related
field and four (4) years experience in supporting PCs (using
Windows OS) and LAN administration or an equivalent combination of
education and experience substituted on a year-for-year basis.
- Possession of one (or more) of the following certifications may
also be required (depending on position requirements): Microsoft
Certified Systems Engineer (MCSE), or a Microsoft Certified
Solutions Associate (MCSA), or a combination of 2 or more of the
following certifications: Microsoft Certified Office Specialist
Master, Microsoft Certified Desktop Support Technician (MCDST),
Microsoft Certified Professional (MCP), HP Printer Support, HP
Hardware Support, Cisco Certified Network Associate (CCNA), Cisco
Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA
Network+, CompTIA Security+.
- Considerable knowledge of Microsoft operating systems,
topologies and protocols.
- Must be able to demonstrate considerable and highly technical
knowledge of personal computer hardware, peripherals, operating
systems, and network operating systems, including installation
procedures, architecture and trouble-shooting techniques.
- Knowledge of principles of data communications and related
equipment.
- Ability to communicate clearly, both verbally and in written
form. Ability to listen and understand system user problems and
needs.
- Must have a valid state driver's license or Utah Driving
Privilege Card. Level I
- Graduation from an accredited college or university with an
Associate's degree in computer science or other closely related
field and two (2) years paid employment in the field of computer
support supporting PCs (using Windows OS). Education and experience
may be substituted on a year-for year basis.
- Possession of one (or more) of the following certifications may
also be required (depending on position requirements): current
Microsoft Certified Systems Engineer (MCSE), Microsoft Certified
Solutions Associate (MCSA), Microsoft Certified Office Specialist
Master, Microsoft Certified Desktop Support Technician (MCDST),
Microsoft Certified Professional (MCP), HP Printer Support, HP
Hardware Support, Cisco Certified Entry Networking Technician
(CCENT), CompTIA A+, CompTIA Network+, CompTIA Security+.
- Working knowledge of Microsoft operating systems, topologies
and protocols.
- Must be able to demonstrate considerable and highly technical
knowledge of personal computer hardware, peripherals, operating
systems, and network operating systems, including installation
procedures, architecture and trouble-shooting techniques.
- Knowledge of principles of data communications and related
equipment.
- Ability to communicate clearly, both verbally and in written
form. Ability to listen and understand system user problems and
needs.
- Must have a valid state driver's license or Utah Driving
Privilege Card. WORKING CONDITIONS:
- Moderate physical effort. Moderate lifting required,
intermittent sitting, standing and walking. Intermittent exposure
to moderate noise levels. Comfortable working conditions.
- Regular exposure to stressful situations as a result of human
behavior and the demands of the position.
- Attends meetings, conferences, workshops and training sessions
to become and remain current on the principles, practices and new
developments in assigned work areas. Career Ladder Note:
- After all qualification requirements for a Network Support
Administrator III are met, incumbent may be promoted to a Network
Support Administrator III with approval of CIO and Department Head,
provided sufficient funding is appropriated for the impacted budget
year.
The above statements are intended to describe the general nature
and level of work being performed by persons assigned to this job.
They are not intended to be an exhaustive list of all duties,
responsibilities and skills required of personnel so
classified.
All requirements are subject to possible modification to reasonably
accommodate individuals with disabilities.
POSITION TYPE
Full-Time
POSITION SALARY RANGE
Network Support Administrator II- $30.60 -$36.03
Network Support Administrator I- $23.97 -$32.71
DEPARTMENT
Information Management Systems
Full Time/Part Time:
Full time
Scheduled Hours:
40
Keywords: City of Salt Lake City, Bountiful , Network Support Administrator II (May underfill at level I), IT / Software / Systems , Salt Lake City, Utah
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