Unit Clerk - Cope Family Medicine - Full Time
Company: Ogden Clinic
Posted on: June 7, 2021
Under the direct supervision of the Practice Administrator, the
Unit Clerk is responsible for greeting patients, scheduling
appointments with providers and specialists, answering calls,
printing out schedules, ordering labs, and assisting with
referrals. This position must demonstrate professionalism through
adherence to Ogden Clinic mission, vision, and values.
Provide professional and courteous service to all "customers" of
Ogden Clinic. Customers include all Ogden Clinic patients,
affiliates, providers, administration, employees, co-workers,
insurance company representatives, and all other vendor
Meet behavioral expectations and support the dignity of all
persons. Also, responsible for the stewardship of resources.
Ensure applicable regulatory requirements are complied with and
follow guidelines that maintain safety for oneself, patients,
visitors, and co-workers.
- Study, understand, and adhere to all Clinic Policies and
Procedures and OSHA guidelines.
ESSENTIAL JOB FUNCTIONS:
Operate computer to enter and retrieve data.
Maintain a clean and organized work environment.
Answer phone calls for all of the providers in your
Take thorough messages and follow through on them until
complete. This includes calling for the chart, obtaining the
doctor's response, and returning the patient's call with pertinent
Take prescription phone calls: call for charts, obtain doctor's
orders, and call in prescriptions. Also follow through with
patients, informing them when prescription has been called in and
any special instructions.
Maintain excellent documentation skills.
Develop methodical triage skills; a unit clerk can handle many
calls and patients will feel their needs are met quicker if they
are not transferred many times.
Handle calls promptly; voicemail should only be used as a
Return calls on normal lab and x-ray results.
Order labs and x-rays for all providers in your department.
Schedule appointments for all providers in your area.
Schedule appointments with specialists-forward all pertinent
information (lab work, x-rays, referrals, etc.)
Print referrals for all providers in your department.
- Develop knowledge of insurances requiring referrals.
Other tasks as assigned.
- Maintain confidentiality of patient records and
EDUCATION: High School Diploma or general education degree
(GED). Or equivalent combination of education and experience.
LANGUAGE: Proficient in reading and interpreting documents such
as safety rules, operating and maintenance instructions, and
procedure manuals. Able to write routine reports and correspondence
and speak effectively before groups of customers or employees.
Mathematical skills: Able to add, subtract, multiply, and divide
Reasoning skills: Able to apply common sense understanding to
carry out instructions in written, oral, or diagram form. Also able
to deal with problems involving several concrete variables in
Vision requirements: able to adjust focus.
Effectively manage multiple tasks simultaneously with frequent
Computer knowledge with experience in basic word processing
- General office equipment and procedure knowledge required.
Must maintain a positive "can-do" attitude.
Must effectively participate as a team member with the
department and its practices.
Must protect confidential information, records, and/or
Must communicate effectively in a professional and courteous
- Must have good organizational skills.
Requires frequent talking, hearing, standing, sitting, and
Requires frequent use of hands and/or fingers.
Requires occasional kneeling, stooping, crouching, and
Requires ability to lift and transport patients.
Must possess all physical abilities necessary to perform the
- Noise level is moderate with constant conversations, computers,
printers, telephones, etc.
The foregoing description is not intended and should not be
construed to be an exhaustive list of all responsibilities, skills,
efforts, or working conditions associated with the job. It is
intended to be an accurate reflection of the general nature and
level of the job.
Keywords: Ogden Clinic, Bountiful , Unit Clerk - Cope Family Medicine - Full Time, Other , Bountiful, Utah
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