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Unit Clerk - Cope Family Medicine - Full Time

Company: Ogden Clinic
Location: Bountiful
Posted on: June 7, 2021

Job Description:

GENERAL SUMMARY:

Under the direct supervision of the Practice Administrator, the Unit Clerk is responsible for greeting patients, scheduling appointments with providers and specialists, answering calls, printing out schedules, ordering labs, and assisting with referrals. This position must demonstrate professionalism through adherence to Ogden Clinic mission, vision, and values.

GENERAL RESPONSIBILITIES:

  1. Provide professional and courteous service to all "customers" of Ogden Clinic. Customers include all Ogden Clinic patients, affiliates, providers, administration, employees, co-workers, insurance company representatives, and all other vendor representatives.

  2. Meet behavioral expectations and support the dignity of all persons. Also, responsible for the stewardship of resources.

  3. Ensure applicable regulatory requirements are complied with and follow guidelines that maintain safety for oneself, patients, visitors, and co-workers.

  4. Study, understand, and adhere to all Clinic Policies and Procedures and OSHA guidelines.

ESSENTIAL JOB FUNCTIONS:

  1. Operate computer to enter and retrieve data.

  2. Maintain a clean and organized work environment.

  3. Answer phone calls for all of the providers in your department.

  4. Take thorough messages and follow through on them until complete. This includes calling for the chart, obtaining the doctor's response, and returning the patient's call with pertinent information.

  5. Take prescription phone calls: call for charts, obtain doctor's orders, and call in prescriptions. Also follow through with patients, informing them when prescription has been called in and any special instructions.

  6. Maintain excellent documentation skills.

  7. Develop methodical triage skills; a unit clerk can handle many calls and patients will feel their needs are met quicker if they are not transferred many times.

  8. Handle calls promptly; voicemail should only be used as a backup.

  9. Return calls on normal lab and x-ray results.

  10. Order labs and x-rays for all providers in your department.

  11. Schedule appointments for all providers in your area.

  12. Schedule appointments with specialists-forward all pertinent information (lab work, x-rays, referrals, etc.)

  13. Print referrals for all providers in your department.

  14. Develop knowledge of insurances requiring referrals.

OTHER DUTIES:

  1. Other tasks as assigned.

  2. Maintain confidentiality of patient records and employee/co-worker information.

QUALIFICATIONS:

  1. EDUCATION: High School Diploma or general education degree (GED). Or equivalent combination of education and experience.

  2. LANGUAGE: Proficient in reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence and speak effectively before groups of customers or employees.

  3. Mathematical skills: Able to add, subtract, multiply, and divide simple equations.

  4. Reasoning skills: Able to apply common sense understanding to carry out instructions in written, oral, or diagram form. Also able to deal with problems involving several concrete variables in standardized situations.

  5. Vision requirements: able to adjust focus.

  6. Effectively manage multiple tasks simultaneously with frequent interruptions.

  7. Computer knowledge with experience in basic word processing required.

  8. General office equipment and procedure knowledge required.

CHARACTERISTICS:

  1. Must maintain a positive "can-do" attitude.

  2. Must effectively participate as a team member with the department and its practices.

  3. Must protect confidential information, records, and/or reports.

  4. Must communicate effectively in a professional and courteous manner.

  5. Must have good organizational skills.

ENVIRONMENTAL FACTORS:

  1. Requires frequent talking, hearing, standing, sitting, and walking.

  2. Requires frequent use of hands and/or fingers.

  3. Requires occasional kneeling, stooping, crouching, and crawling.

  4. Requires ability to lift and transport patients.

  5. Must possess all physical abilities necessary to perform the job.

  6. Noise level is moderate with constant conversations, computers, printers, telephones, etc.

DISCLAIMER CLAUSE:

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Keywords: Ogden Clinic, Bountiful , Unit Clerk - Cope Family Medicine - Full Time, Other , Bountiful, Utah

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