PRN (As Needed) - Patient Service Representative - Bountiful, UT

Company: Envision Radiology
Location: Bountiful
Posted on: March 16, 2023

Job Description:

Envision Imaging is looking to add a few PRN Patient Service Representatives to our Utah team!
The location hours are 8:30am -5:00pm.

Welcome to Envision Imaging! Since 2000, our company mission has remained the same, "To improve lives through unmistakable quality and spectacular service". Our vision to revolutionize diagnostic imaging is raising the bar for patient access, convenience, and overall experience, while delivering consistent, accurate, and timely results.

With a competitive cost of living and extraordinary natural beauty, Utah is a wonderful place to call home.

Join our team today and experience all that Utah and Envision Imaging has to offer!

Summary/Objective:

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Position Pay Range$16.10 - $19.40

Essential Functions

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.
• Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Competencies
• Communication Proficiency.
• Organizational Skills.
• Time Management.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Collaboration Skills.
  
  Supervisory Responsibilities
  
  This position has no supervision responsibilities.
  
  Work Environment
  
  This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  
  Physical Demands
  
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  
  While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
  
  Travel
  
  No travel is expected for this position.
  
  Job Qualifications
  
  Minimum Qualifications/Experience:
  
  

• One plus year of experience providing exceptional customer service - healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously "exceed" company and customer expectation
• Strong communication skills & professional demeanor Education/Certifications:
  • Minimum of High School diploma or equivalent (GED) Additional Eligibility Qualifications
    
    None required for this position.
    
    Compliance
    
    Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
    
    Company Benefits
    
    Below is a list of benefits that are offered to employees, once eligibility is met.
    • Health Benefits: Medical/Dental/Vision/Life Insurance
    • Company Matched 401k Plan
    • Employee Stock Ownership Plan
    • Paid Time Off + Paid Holidays
    • Employee Assistance Program
      
      Other Duties
      
      Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
      
      OSHA Exposure Rating: 1
      
      It is reasonably anticipated NOemployees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
      
      Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Keywords: Envision Radiology, Bountiful , PRN (As Needed) - Patient Service Representative - Bountiful, UT, Other , Bountiful, Utah