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Customer Service Representative - Orem, Utah

Company: sitel group
Location: Bountiful
Posted on: September 22, 2022

Job Description:

Job descriptionThis is an On-Site PositionAs a Customer Service Representative for SITEL, you will provide customer service to customers, leveraging your excellent listening skills and empathy to answer questions and provide information.After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from interviews@hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.SITEL Group - has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!Location Requirements: New hire employees are required to work on-site at 545 E University Pkwy, Orem UT, 84097*With your job application, you may see some communications come from SITEL Group as well as SYKES.Core Responsibilities:Deliver first-class customer experiences by answering questions, troubleshooting issues, and providing information in response to concerns and requests.Educate customers on current product features, service offerings, and overall product value.Keep the customer engaged, while documenting and notating their accounts.Demonstrate patience and understanding with customers to assist with their various needs.Handle consumer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve consumer issues with one call resolution.Meet and exceed all metrics as required by the client, including average handle time, quality assurance, customer service and schedule adherence.Offer alternative solutions when appropriate with the objective of retaining customers' business.Multitask and navigate through multiple systems.Work with us and you'll enjoy:Full-time schedule (32-40 hours/week)Comprehensive benefits package including medical, dental, life, and vision insurance, and company-matched 401KHands-on, 100% paid training Opportunities for advancement and professional developmentRequired qualifications, skills and experience18+ years of ageHigh School Diploma or GED (minimum)Reliable transportationWork well with a team or independentlyBasic computer skills and program management such as email, web browser navigation, etc.Work availability from 10:00 AM - 7:00 PM Mountain Standard Time, Monday to FridayDesired qualifications, skills and experienceNice to have (but not required): Customer service backgroundExperience with financial services, healthcare, technology companies, or something similarAbout SYKESAbout Sitel Group ----:SYKES is now a part of Sitel Group -! As a leading global provider of customer experience (CX) products and solutions, Sitel Group - empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees- working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.EEO statementEOE/Veteran/Disabled

Keywords: sitel group, Bountiful , Customer Service Representative - Orem, Utah, Sales , Bountiful, Utah

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